Terms & Conditions

·       Waivers must be signed by everyone in your group - you can find these in your confirmation email and share & sign before arrival.

·       Alcohol and nudity are not permitted in the sauna. HotBox operators reserve the right to refuse admission to intoxicated persons.​

·       Children under the age of 12 are not permitted to use the sauna. Between the ages of 12-16 years, children must be accompanied on a 1:2 ratio and supervised by an adult at all times.
A waiver/must be signed by the parent/guardian of any person falling within this age category.

I/We …………………………………(full name) are the Parent/Guardian/Adult Family Member (please delete accordingly) of ………………………………. (minors full name) and sign to accept that we take full responsibility for the above named minor during the Sauna hire use

 ·       You must be 18 years old to attend shared sessions.

·       Jewellery should be removed before entering the sauna to prevent burning.

·       All persons using the sea as a 'cold plunge' do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures and varying conditions of the sea.

·       Exposure to hot equipment, slippery surfaces and hot/cold temperatures is done so at your own risk

·       All belongings left in the sauna are at your own risk.

·       Please be aware that the sauna is accessed via steps

·       HotBox operators reserve the right to refuse admission for any reason that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

   Sauna etiquette must be adhered to at all times. This includes;

o   Washing feet in the bucket provided before entering the sauna

o   Sitting on a towel at all times

  • o   Staying in the sauna for no longer than 20 min at a time (we recommend 5-15 min sessions)

    o   Gently pouring water onto the sauna stove; drizzle, don't dump water

    o   Only pouring the provided 'sauna water' on the hot stones

    o   Not touching any part of the stove

    o   Entering and exiting in a safe manner

    o   Keeping access points clear to allow other users to exit safely and swiftly if needed.

    o   Getting changed within your booked time slot if you would like to use the changing room.

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  • You must not use the sauna if you:

    o   suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes;

    o   are pregnant; or

    o   are prone to dizziness or fainting.

Refund Policy

For sauna sessions and events

  • In the unlikely event that we cancel a booking, you will be notified by email/mobile and refunded.

  • We do not refund “no shows”

  • You may cancel your booking up to 48 hours in advance

  • You may reschedule your booking 24 hrs in advance

  • We do not refund or reschedule bookings less than 24 hrs in advance.

  • HotBox operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

For goods

Go to our Apparel page for refund policies related to goods.